Jobs

Who We Are

 

We are passionate, motivated big thinkers who are unified by our mission to change the way the world uses energy. We thrive on solving big problems for our customers and are fueled by our innovation and determination. We live our mission and never forget that our people are the most important ingredient to our ultimate success. We seek people with strong character, who are smart, driven, positive, and want to change the world with us.

Whether you’re part of our in-house Data Science team, Engineering lab, or Sales organization, you’ll be tackling new challenges every day. We need innovators like you to push the limits, find creative solutions, and motivate everyone around you.

 

Job Opportunities

JobDepartmentOffice
Account Manager
<p> </p> <p>the account manager helps to maximize customer lifetime across a portfolio of north america’s largest energy users. the account manager performs outreach to existing enernoc customers to ensure customer adoption, retention &amp; expansion. the account manager serves as the internal voice of the customer while working with others across enernoc to solve customer challenges.</p> <p>enernoc is seeing incredible growth in sales. as part of this growth, the company continues to invest in a customer success organization to help the business scale. this is an incredible opportunity for someone that wants to drive customer success through the convergence of software, global services &amp; energy.</p> <p>responsibilities:</p> <ul> <li>manage the renewal process for assigned portfolio of accounts. facilitate contract changes as required during the contract term.</li> <li>leverage predictive renewal analytics to identify high risk customers and implement “success plays” to ensure high retention rates.</li> <li>facilitate customer software adoption through training &amp; implementation of best practices.</li> <li>engage existing enernoc customers by phone &amp; video conference and occasionally on-site.</li> <li>collaborate with other departments to resolve customer escalations.</li> <li>effectively solve ad-hoc customer issues as needed.</li> <li>partner with enernoc sales personnel to expand customer relationships.</li> <li>stay current &amp; educate customers on enernoc products, competitive landscape, energy market trends &amp; regulatory changes.</li> <li>adopt &amp; contribute to account management best practices.</li> </ul> <p><strong>qualifications:</strong></p> <ul> <li>bs. or b.a. in business management, finance, communications, economics or equivalent required.</li> <li>minimum 3 years professional experience.</li> <li>2 - 4 years in customer facing role required (ex: account management and/or sales).</li> <li>proven results in current role.</li> <li>prior energy industry or software experience preferred.</li> <li>experience with salesforce and excel preferred</li> </ul>
Account Management US - Boston, MA
Account Manager
<p>enernoc’s vision is to change the way the world uses energy.</p> <p>with enernoc, your unique talents and experience will help us deliver an unmatched experience to the customers we serve.  in return you’ll enjoy an inclusive and flexible working environment in a diverse team of exceptional people, while you’re growing your career here in new zealand.</p> <p>we have an immediate need for an account manager to join our dynamic team based in our wellington or auckland offices. this is a dynamic role that interacts with our customers and internal stakeholders. you will be responsible for working directly with our customers to solve challenging customer issues, training customers on our demand response, energy procurement advisory services, energy efficiency solutions, process renewal contracts, and introduce customers to our new service offerings.</p> <p>you will serve as the internal voice of the customer as you work with various departments to solve challenging customer issues. you will become a trusted energy advisor to your customers as you help them unlock the full value of energy by delivering enernoc’s full suite of data-drive energy management services. </p> <p> </p> <p><strong>specific responsibilities will include:</strong></p> <ul> <li>proactively managing account relationships for a portfolio of large customers independently and in partnership with our business development managers, primarily in new zealand but also across australia</li> <li>developing and executing account plans to increase customer penetration through cross-sell and up-sell opportunities</li> <li>managing and processing renewal opportunities for your portfolio of customers</li> <li>establishing productive, professional relationships internally and with key customer personnel</li> <li>working with sales, marketing, and operations to improve our customer onboarding and support processes throughout the customer lifecycle</li> <li>working with internal stakeholders to develop new customer deliverables (e.g., self-service reports, event performance summaries, payment schedules, and nomination reports)</li> <li>possessing knowledge in the areas of energy markets, electricity tariffs, demand response program rules, and energy efficiency opportunities and all the services enernoc offers</li> <li>training customers on enernoc’s technology platform and informing customers of new programs, product offerings, and market developments</li> <li>listening to customer needs and relating such needs to company leaders as appropriate</li> </ul> <p>the best candidates will be customer centric, ambitious, self-motivated, detail orientated, and have great problem solving, multi-tasking, and written and verbal communication skills. advanced knowledge in excel is required.</p> <p> </p> <p><strong>desired qualifications:</strong></p> <ul> <li>ba/bs with a problem solving, technical, and/or financial focus</li> <li>3 - 5 years’ experience in energy or engineering is preferred</li> <li>desire to learn new technologies</li> <li>high level of proficiency in microsoft excel</li> <li>excellent oral and written communications skills</li> <li>creative thinking skills and demonstrated ability to take the initiative</li> <li>self-motivation and the ability to work in a fast paced, forward moving environment</li> </ul>
Account Management NZ - Wellington, NZ
Business Analyst
<p>enernoc, a leading provider of technology-based energy management solutions, has an immediate need for a business analyst to join our product management team.</p> <p>this position reports to the manager of product management. the business analyst is accountable for ensuring that the team delivers value to enernoc’s customer base. the business analyst turns the product manager’s roadmap into small incremental deliverables and releases, and is responsible for all artifacts and work lists to that end. the business analyst prioritizes those work lists (product backlog), and ensures that the scrum teams understands the work.</p> <p><strong>key responsibilities:</strong></p> <ul> <li>understand enernoc’s offerings and how they can be applied to address specific customer needs</li> <li>work with a team of developers, test case writers, quality assurance analysts, project managers, ux designers, and business units to develop new products</li> <li>work with product managers to translate market requirements in the form of epics, user stories and acceptance criteria and communicate them effectively to the engineering teams</li> <li>create plans to assure internal and external readiness for new product and feather releases</li> <li>work directly with our engineering teams and represent the voice of customer in the development process</li> <li>ensures that the product backlog is visible, transparent, and clear to all, and shows what the scrum team will work on next</li> <li>develops written acceptance tests and acceptance criteria, reports findings, and helps problem-solving in instances where acceptance criteria is not met</li> <li>communicate and receive feedback from key stakeholders-including sales, marketing, client services, product management, clients, and prospective clients</li> <li>monitor the design and development of the new product to ensure that it continues to meet the specification.</li> </ul> <p><strong>required qualifications:</strong></p> <ul> <li>experience in software product management preferred and/or relevant experience within the product development life cycle</li> <li>1 - 3 years of software development and/or support experience preferred</li> <li>knowledge and experience with data visualization, analysis, data mining and data collection/processing a plus</li> <li>working knowledge of api ecosystems, management and subscription model concepts a plus</li> <li>business acumen, leadership potential, and the ability to drive tough decisions</li> <li>experience with agile/scrum and other software development methods</li> <li>ability to work in a fast paced exciting environment</li> <li>bachelor’s degree or equivalent; mba with undergraduate degree in engineering, math, science, economics or related field preferred</li> <li>creativity and a sense of humor a must</li> </ul> <p><strong>about enernoc:</strong></p> <p>enernoc is a leading provider of energy intelligence software and related solutions. enernoc unlocks the full value of energy management for utility and commercial, institutional, and industrial (c&amp;i) customers by delivering a comprehensive suite of demand-side management services  that reduce real-time demand for electricity, increase energy efficiency, improve energy supply transparency in competitive markets, and mitigate emissions. enernoc serves thousands of commercial, institutional, and industrial customers worldwide through a suite of energy management applications. for more information, visit <a href="http://www.enernoc.com/">www.enernoc.com</a>.</p>
Product ManagementBoston, MA
Business Development Associate
<table> <tbody> <tr> <td class="nowrapformlabel width160 top"> </td> <td class="formfieldnormal top"> <p>enernoc, a leading provider of demand response and energy efficiency solutions, has an immediate need for a business development associate to join our world class commercial and industrial sales organization in our boston, ma office. the business development associate will be responsible for developing new prospects to increase revenue according to enernoc’s annual prospecting, customer meeting, and proposal goals. this is a stellar opportunity to work with a team of incredibly bright and motivated sales professionals within a growing and exciting industry. this individual’s eagerness to bring his or her top notch sales skills to a domain that “makes a difference” will be rewarded with the ability to offer meaningful solutions to customers and strong commission potential. the enernoc team truly works together to combat the energy crisis using innovation, technology, and our passion to drive change, and the business development associate role combines business development and world class technology to directly impact the way organizations manage their energy.</p> <p><br> <strong>key responsibilities</strong></p> <p>• calling prospects to identify, qualify and close new business</p> <p>• following up on meetings with prospects identified and seeing them through the sales cycle by scheduling additional meetings</p> <p>• providing stakeholders with appropriate marketing literature</p> <p>• scheduling technical site visits</p> <p><br> <strong>required qualifications</strong></p> <p>• minimum of b.a. or b.s. undergraduate degree required</p> <p>• previous sales experience calling prospects</p> <p>• proven success presenting a value proposition</p> <p>• strong verbal and written communication skills</p> <p>• a strong technical aptitude</p> <p>• a sense of initiative and strong motivation</p> <p> </p> <p><strong>desired qualifications</strong></p> <p>• familiarity with salesforce.com, or a similar crm</p> <p>• prior experience within or passion for the clean tech sector</p> <p><br> </p> </td> </tr> </tbody> </table>
Enterprise SalesBoston, MA
Business Development Manager
<p>enernoc’s business development manager will generate procurement revenue for the company by developing new business opportunities, while simultaneously retaining &amp; renewing a portfolio of enernoc’s commercial and industrial energy procurement customers.</p> <p><br>enernoc’s business development manager is responsible for prospecting for customers, developing new relationships, and ultimately securing new procurement business. in addition, this individual will be responsible for proactively managing and expanding customer relationships to achieve aggressive new and renewal annual sales quotas. the business development manager will work in conjunction with enernoc’s procurement account managers to accomplish these tasks. the business development manager will oversee strategy development for pursuing new and renewal opportunities with individual accounts. the business development manager will also manage the relationship of existing customers at the strategic level, with support for day-to-day management of the account typically handled by the procurement account manager. the business development manager will advise customers on managing price risk through competitive energy supply purchasing and will serve as an internal voice for customers, while working cross-functionally with the procurement account manager and other stakeholders within enernoc to maintain high customer satisfaction. the business development manager will have detailed knowledge of industry concepts, market conditions &amp; retail energy supplier networks. successful interactions between the business development manager and customers can increase engagement &amp; often leads to procurement expansion opportunities or those within enernoc’s suite of energy intelligence solutions. this role is fast-paced, collaborative &amp; dynamic. ideal candidates will have in-depth knowledge of electricity and natural gas supply procurement, and will have a demonstrated track record of sales success to large commercial, institutional, and industrial customers. we are looking for sharp, hungry individuals who are committed to evangelizing the merits our award-winning procurement process under the banner of a successful and well respected organization. primary success metrics include new business development, customer retention, &amp; customer satisfaction.</p> <p>key responsibilities:</p> <ul> <li>prospecting and converting leads into profitable business relationships</li> <li>partnering with other members of the enernoc sales team to support and expand our relationship with existing customers</li> <li>building client base through cold calling and prospecting</li> <li>scheduling and attending on-site and web-based client meetings to communicate enernoc value proposition </li> <li>distilling complex energy information into basic business terms that enable decision making</li> <li>closing with customer execution of term supply agreements for natural gas &amp; electricity</li> <li>monitoring market and regulatory conditions for further buying opportunities</li> <li>communicating additional product offerings to current and prospective customers</li> <li>working with our procurement account management team to deliver world-class customer service</li> <li>using enernoc’s internal customer relations data base to document all sales &amp; retention activities</li> <li>tailoring daily activities to meet quarterly and annual goals</li> <li>collaborating with colleagues to “cross-sell” products to existing enernoc customers</li> <li>adhering to enernoc’s company code of conduct</li> </ul> <p><br>required qualifications:</p> <ul> <li>minimum of b.a. or b.s. undergraduate degree required</li> <li>at least 5 years of outside sales experience</li> <li>at least 3 years of b2b experience selling natural gas / electric supply or consulting services</li> <li>experience in closing sales of energy solutions, energy hardware, energy software, or energy management services in the commercial, institutional, and/or industrial markets</li> <li>ability to develop strong customer relationships</li> <li>a proven track record of meeting and exceeding sales quotas</li> <li>ability to illustrate our value proposition to economic buyers at various levels of the prospect’s organization, as well as interacting with facilities managers and engineers</li> </ul>
Regional SalesHouston, TX
Business Development Manager
<p><strong>business development manager – demand response and energy solutions</strong> </p> <p>are you looking for a chance to work in a fast-paced environment providing customers with innovative solutions? with enernoc, your unique talents and experience will help us deliver an unmatched experience to the customers we serve.  in return you’ll enjoy an inclusive and flexible working environment in a diverse team of exceptional people, while you’re growing your career here in australia. </p> <p>we have an immediate need for a business development manager to join our melbourne office.</p> <ul> <li>build the business with our new market entry</li> <li>reporting to the regional sales manager australia &amp; new zealand</li> <li>competitive package includes a base salary and a commission structure</li> <li>great team culture </li> </ul> <p>you’ll be meeting commercial, institutional, and industrial customers, educating and selling them on our demand response, energy procurement advisory services, and energy efficiency solutions. </p> <p>owning the sales process from lead generation through contract signing, requiring experience and excellence in all aspects of the sales cycle - you will be core to building our demand response portfolio in the national electricity market primarily. </p> <p>your key responsibilities will include: </p> <ul> <li>prospecting for sales opportunities and converting leads into profitable business relationships</li> <li>analysing customer energy and facility data to understand a company's energy management needs</li> <li>working with enernoc’s portfolio of products, to develop solutions that solve the customer's business problems</li> <li>preparing and presenting financial and sales proposals and presentations to current and prospective customers</li> <li>negotiating and closing contracts for demand response and other energy management services with customers</li> <li>advising enernoc’s marketing team on how to improve product offerings and go-to-market strategies </li> </ul> <p>as we evaluate candidates, we’re looking for: </p> <ul> <li>proven sales experience of technical solutions or services in the commercial, institutional, and/or industrial markets.</li> <li>a track record of developing strong customer relationships while meeting and exceeding sales quotas.</li> <li>a candidate bringing an established network of target market contacts to the company is a definite plus.</li> <li>preferred backgrounds include experience in the electricity industry, energy or engineering consultancy or process engineering.</li> <li>candidates with an engineering degree are preferred. sharp financial analysis skills are a requirement for this solution-oriented sale. </li> </ul> <p>the successful candidate will be a confident and professional self-starter, a good listener, comfortable interfacing with senior level leadership, aggressive in finding and closing business, focused on meeting the customer's needs, and able to work well within a project team environment in a rapidly growing business. </p> <p>if you’re excited by the opportunity, and you believe you’re well suited to the role, we welcome your application!</p> <p><strong>about enernoc:</strong></p> <p>enernoc’s vision is to change the way the world uses energy. </p> <p>nasdaq listed and operating in many electricity markets around the world, we unlock the full value of energy management for utility, commercial, institutional and industrial customers by providing demand response (a reduction of real-time demand for electricity during critical times), as well as energy procurement advisory (from technology based auction platforms through to risk management solutions) and energy efficiency services. for more information, visit www.enernoc.com.</p> <p><strong> </strong></p>
AU - Melbourne, VIC
Business Development Manager
<p>enernoc, a leading provider of demand response and energy efficiency solutions, has an immediate need for a business development manager to join our world class sales organization. we are looking for a sharp, motivated individual who is committed to driving change under the banner of a successful and well respected international company.</p> <p><br>the business development manager will join our regional sales team as a subject matter expert who will evangelize enernoc's demand response solutions and drive revenue for the company. working out of his/her home office and spending most of their time out in the field, the business development manager will enjoy autonomy as well as the support of a bright, dedicated, and team-oriented sales team.</p> <p><br>this role requires a confident and professional self-starter who is comfortable interfacing with senior level leadership, aggressive in finding and closing business, focused on meeting the customer’s needs, and able to work well within a team of sales managers in a rapidly growing business. proven success navigating complex sales and generating proposals to meet a customer’s unique energy management needs is critical.</p> <p><br>key responsibilities</p> <ul> <li>prospecting and converting leads into profitable business relationships</li> <li>analyzing energy and facility data to qualify prospective customers for lucrative demand side management programs </li> <li>working with enernoc’s portfolio of offerings to develop solutions that answer the customer’s business needs</li> <li>preparing and presenting financial and sales proposals and presentations offering energy strategies to current and prospective customers</li> <li>negotiating and closing contracts for energy management related services with commercial and industrial customers</li> </ul> <p>required qualifications</p> <ul> <li>minimum of b.a. or b.s. undergraduate degree required</li> <li>at least 5 years of outside sales experience</li> <li>at least 3 years of b2b sales experience</li> <li>experience with closing sales of energy solutions, energy hardware, energy software, or energy management services in the commercial, institutional, and or industrial markets.</li> <li>ability to develop strong customer relationships</li> <li>a proven track record of meeting and exceeding sales quotas</li> <li>an inherent hunter mentality and lead generation expertise as well as the ability to quickly identify and qualify sales opportunities to build and maintain a pipeline for new business</li> <li>ability to illustrate roi to c level decision makers, as well as interacting with facilities managers and engineers</li> </ul> <p>desired qualifications</p> <ul> <li>an established network of target market contacts</li> <li>previous experience selling into large commercial or industrial businesses</li> <li>experience within the energy space, such as energy supply, procurement, energy software, electrical hardware, or billing and tariff analysis is preferred</li> </ul>
Regional SalesUS - Chicago, IL
Business Development Manager - Energy Procurement
<p>enernoc’s business development manager will generate procurement revenue for the company by developing new business opportunities, while simultaneously retaining &amp; renewing a portfolio of enernoc’s commercial and industrial energy procurement customers.</p> <p><br>enernoc’s business development manager is responsible for prospecting for customers, developing new relationships, and ultimately securing new procurement business. in addition, this individual will be responsible for proactively managing and expanding customer relationships to achieve aggressive new and renewal annual sales quotas. the business development manager will work in conjunction with enernoc’s procurement account managers to accomplish these tasks. the business development manager will oversee strategy development for pursuing new and renewal opportunities with individual accounts. the business development manager will also manage the relationship of existing customers at the strategic level, with support for day-to-day management of the account typically handled by the procurement account manager. the business development manager will advise customers on managing price risk through competitive energy supply purchasing and will serve as an internal voice for customers, while working cross-functionally with the procurement account manager and other stakeholders within enernoc to maintain high customer satisfaction. the business development manager will have detailed knowledge of industry concepts, market conditions &amp; retail energy supplier networks. successful interactions between the business development manager and customers can increase engagement &amp; often leads to procurement expansion opportunities or those within enernoc’s suite of energy intelligence solutions. this role is fast-paced, collaborative &amp; dynamic. ideal candidates will have in-depth knowledge of electricity and natural gas supply procurement, and will have a demonstrated track record of sales success to large commercial, institutional, and industrial customers. we are looking for sharp, hungry individuals who are committed to evangelizing the merits our award-winning procurement process under the banner of a successful and well respected organization. primary success metrics include new business development, customer retention, &amp; customer satisfaction.</p> <p>key responsibilities:</p> <ul> <li>prospecting and converting leads into profitable business relationships</li> <li>partnering with other members of the enernoc sales team to support and expand our relationship with existing customers</li> <li>building client base through cold calling and prospecting</li> <li>scheduling and attending on-site and web-based client meetings to communicate enernoc value proposition </li> <li>distilling complex energy information into basic business terms that enable decision making</li> <li>closing with customer execution of term supply agreements for natural gas &amp; electricity</li> <li>monitoring market and regulatory conditions for further buying opportunities</li> <li>communicating additional product offerings to current and prospective customers</li> <li>working with our procurement account management team to deliver world-class customer service</li> <li>using enernoc’s internal customer relations data base to document all sales &amp; retention activities</li> <li>tailoring daily activities to meet quarterly and annual goals</li> <li>collaborating with colleagues to “cross-sell” products to existing enernoc customers</li> <li>adhering to enernoc’s company code of conduct</li> </ul> <p><br>required qualifications:</p> <ul> <li>minimum of b.a. or b.s. undergraduate degree required</li> <li>at least 5 years of outside sales experience</li> <li>at least 3 years of b2b experience selling natural gas / electric supply or consulting services</li> <li>experience in closing sales of energy solutions, energy hardware, energy software, or energy management services in the commercial, institutional, and/or industrial markets</li> <li>ability to develop strong customer relationships</li> <li>a proven track record of meeting and exceeding sales quotas</li> <li>ability to illustrate our value proposition to economic buyers at various levels of the prospect’s organization, as well as interacting with facilities managers and engineers</li> </ul>
Regional SalesUS - Chicago, IL
Business Operations Intern
<p>enernoc, a leading provider of demand response and energy efficiency solutions, is looking for interns to join our order processing team. this position is ideal for individuals who want to make an immediate impact within a leading clean technology company.</p> <p>the ideal business operations intern will be bright, relentless and good. the intern must be detail-oriented and analytically-driven, with proven success in delivering quality customer service within deadline-driven environments. the intern will enjoy working in a rapidly-evolving industry, and will possess the necessary skills to both solve complex problems and communicate solutions effectively to the teams they will be working with, including sales, legal, energy markets, finance, and operations.</p> <p>this full time (40 hours/week) co-op will run from july through december.</p> <p><strong>key responsibilities:</strong></p> <ul> <li>review contracts and other documentation from consumer &amp; industrial customers to ensure that internal databases match contract information in compliance with sarbanes-oxley controls and enernoc’s pricing policy</li> <li>communicate directly with sales in order to ensure that contract requirements are understood and to facilitate processing</li> <li>support the sales process by maintaining quick turnaround of activated contracts back to customers</li> <li>facilitate communication between sales, energy markets, finance, business ops, legal, and operations teams</li> <li>assist in the development and maintenance of the contract database and paperless workflow</li> <li>perform other duties as required</li> </ul> <p> </p> <p><strong>required qualifications:</strong></p> <ul> <li>pursuing a b.a. or b.s. undergraduate degree or a recent grad</li> <li>extraordinary attention to detail and organizational skills</li> <li>outstanding written and verbal communication skills</li> <li>excellent computer skills, including windows and microsoft excel</li> <li>ability to work both in a team setting and independently, and exercise excellent judgment</li> <li>highly motivated, proactive, and energetic</li> <li>ability to function efficiently and effectively in a fast-paced environment</li> </ul> <p> </p> <p><strong>desired qualifications:</strong></p> <ul> <li>prior experience within and/or demonstrated passion for the clean tech sector</li> <li>experience with salesforce.com, crm systems, or object-oriented databases</li> <li>familiarity or experience with legal documents</li> </ul>
FinanceUS - Boston, MA
Compensation & Equity Analyst
<p>enernoc is seeking a compensation and equity analyst to join our human resources organization. reporting to the director of benefits, compensation and hris, the compensation and equity analyst will manage aspects of the company’s global compensation and equity programs including base pay and incentive compensation, annual salary planning and budgeting, and equity plan administration.<br> <br> <strong>key responsibilities:</strong></p> <ul> <li>administer the company stock plans including monthly releases and quarterly grants</li> <li>assist in planning and execution of the annual equity program</li> <li>perform job evaluations, benchmarking and market analysis</li> <li>conduct and participate in salary surveys</li> <li>create reports and provide data/trend analysis</li> <li>perform ongoing audits to ensure accuracy and effectiveness of salary and equity programs</li> <li>assist in the annual salary and incentive pay budgeting process<br> </li> </ul> <p><strong>qualifications:</strong></p> <ul> <li>bachelor’s degree</li> <li>2-3 years of relevant hr experience</li> <li>2 years of compensation or equity experience preferred</li> <li>expert excel skills</li> <li>knowledge of compensation programs and execution</li> <li>experience with job evaluation and market pricing methods preferred</li> <li>demonstrated capabilities in data management, reporting and analysis</li> <li>familiarity with hris systems</li> <li>experience using solium stock administration program preferred</li> </ul>
Human ResourcesUS - Boston, MA
Customer Support Associate
<p>enernoc has an immediate need for a customer support associate to join our talented and energetic global support team. in this role, you are a key player in achieving the team’s mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customers. you are the internal voice of the customer, and will solve challenging customer issues in a dynamic, collaborative team environment.</p> <p>the ideal candidate is an excellent communicator and influencer, and eager to learn about the energy and software industries. successful candidates are technically savvy, take initiative, and apply creative problem-solving to a variety of challenges. this role offers the opportunity to become an expert in enernoc’s demand response programs and core operational processes, and develop broad business acumen.</p> <p><strong>about the job:<br></strong><br>• respond to all inbound customer questions through phone and email channels, and escalate when necessary<br>• navigate internal resources, systems, and policies to resolve software and demand response questions and issues<br>• educate customers about demand response, energy reduction procedures, and payment information in real time<br>• establish productive, professional relationships with internal departments to help them be successful in their roles<br>• provide feedback and detect problem areas that impact the overall customer experience, and propose recommendations to fix them</p> <p><strong>about you:<br></strong><br>• eager to learn, including new technology and demand response/energy management<br>• strong interpersonal, verbal, and written communication skills<br>• solutions oriented, with strong problem-solving skills an ability to think on your feet objectively<br>• strong organizational skills, including time-management and prioritization<br>• able to work in a fast paced environment, both independently and as part of a team<br>• able to manage high-stress situations calmly and effectively</p> <p><strong>above and beyond:<br></strong><br>• minimum of b.a. or b.s. undergraduate degree, or equivalent experience<br>• prior experience in customer service<br>• prior experience within and/or passion for the clean tech sector<br>• experience with salesforce.com or crm systems</p>
Global ServicesUS - Boston, MA
Customer Support Intern
<p>enernoc has an immediate need for a customer support intern to join our talented and energetic global support team. in this role, you are a key player in achieving the team’s mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customers. you are the internal voice of the customer, and will solve challenging customer issues in a dynamic, collaborative team environment.</p> <p>the ideal candidate has demonstrated interpersonal and communication skills, and is eager to learn about the energy and software industries. successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. this role offers the opportunity to become learn about enernoc’s demand response programs and core operational processes, and develop business acumen.</p> <p><strong>about the job:<br></strong><br>• respond to and escalate inbound customer requests through standard phone and email channels<br>• navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues<br>• provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time<br>• establish productive, professional working relationships with internal departments<br>• identify and detect opportunities problem areas that impact the overall customer experience, and propose recommendations to fix them</p> <p><strong>about you:<br></strong><br>• eager to learn, including new technology and demand response/energy management<br>• strong verbal and written communication skills<br>• problem-solving and time-management skills<br>• able to work in a fast paced environment, both independently and as part of a team<br>• able to manage high-stress situations calmly and effectively</p> <p><strong>above and beyond:<br></strong><br>• currently pursuing a b.a. or b.s. undergraduate degree or equivalent experience<br>• prior experience in customer service<br>• prior experience within and/or passion for the clean tech sector<br>• experience with salesforce.com or crm systems</p>
Global Customer SupportBoston, MA
Data Operations Intern
<p style="text-align: left;">enernoc, a leading provider of cloud-based energy intelligence software (eis), has a need for a data operations intern to join our world-class operations organization. this full time (40 hours/week) co-op will run from july through december.</p> <p style="text-align: left;">the mission of the data operations team is to ensure that enernoc’s data are fit for their commercial purposes. we are responsible for validating the data of all customers for the purpose of both eis and demand response. for demand response, enernoc is compensated and in turn compensates our customers based on whether they curtailed their energy use during a dispatch in line with their target curtailment.  for eis, persistent monitoring and alerting helps customers save money through insights into avoidable usage and peak demand charges. enernoc uses interval metering data to quantify performance and savings. </p> <p style="text-align: left;">the data operations intern will demonstrate curiosity, creativity and initiative to help process data quality cases and ensure enernoc has accurate data to settle demand response events and to provide insight for our eis customers.  you will become an expert in enernoc’s core operational processes and will develop a deep understanding of the issues surrounding load curtailment, emergency backup generation and demand response programs across the nation. </p> <p style="text-align: left;"> </p> <p style="text-align: left;"><strong>about the job:</strong></p> <ul style="text-align: left;"> <li>analyze, identify and correct data quality issues within our energy, customer and financial platforms (enernoc application and crm tools)</li> <li>develop a deep understanding of load meters, registrations, data streams, generators and their typical performance profiles</li> <li>format and verify utility data in excel for insert into the application</li> <li>triage and escalate complex data quality issues to senior team members</li> <li>validate data for installations at new and existing sites</li> <li>track work via cases in crm tools</li> <li>perform and present in-depth analysis of data quality issues and trends</li> <li>recommend improvements to processes or tools</li> <li>provide status updates to the data operations team regarding progress and potential roadblocks</li> <li>respond to and/or escalate customer questions about demand response participation and eis data quality</li> </ul> <p style="text-align: left;"> </p> <p style="text-align: left;"><strong>about you:</strong></p> <ul style="text-align: left;"> <li>studying economics, engineering, statistics, computer science, or other analytical field</li> <li>excellent problem-solving and analytical skills</li> <li>excellent computer skills, including mastery of microsoft excel and powerpoint</li> <li>desire to learn new technologies and develop expertise in demand response/energy management</li> <li>excellent oral and written communications skills</li> <li>self-motivation and the ability to work in a fast paced, forward moving environment</li> </ul> <p style="text-align: left;"> </p> <p style="text-align: left;"><strong>above and beyond:</strong></p> <ul style="text-align: left;"> <li>prior experience within and/or passion for the clean tech sector</li> <li>prior experience with a programming language such as r or python</li> </ul> <p style="text-align: left;"> </p>
Network Operations US - Boston, MA
Demand Response Market Lead Intern
<p>enernoc has an immediate need for a market lead intern working in the demand response customer operations group. the goal of the market lead team is to prepare &amp; support commercial and industrial facilities to perform consistently in demand response events.  the market lead team manages the customer experience through the initial onboarding process and for the life of their enrollment with enernoc.  </p> <p>the ideal candidate will have a strong desire to become well versed in demand response markets and enernoc’s process &amp; operational protocols. the ml intern will support the market lead team by onboarding new customers into demand response programs, improving the overall onboarding process, and communicating program rules, expectations, and onboarding requirements to customers. </p> <p>candidates must possess excellent written and verbal communication skills, strong analytical abilities, and the ability to thrive in a dynamic, customer-focused environment.</p> <p> </p> <p><strong>about the job:</strong></p> <p><em>support enoc customer success in demand response programs:</em></p> <ul> <li>support the initial onboarding process; report on and identify lags or delays, communicate progress both in and out of the organization.</li> <li>support various tools that aid in the onboarding process – particularly the customer onboarding portal to assist in data-gathering and data entry for new customers.</li> <li>learn and be able to explain general program rules and nuances to demand response customers.</li> <li>assist market leads with ad hoc reporting, customer outreach, crm (salesforce) data-entry, etc.</li> </ul> <p><em>process improvement:</em></p> <ul> <li>become adept at navigating, reporting and bulk updating in crm (salesforce).</li> <li>coordinate and manage the handoff process between the customer onboarding portal and the market leads; establish and follow escalation paths, etc.</li> <li>increase operational efficiency by creating new tools &amp; optimizing existing processes.</li> <li>learn to recognize inconsistencies or redundancies from program to program, and identify opportunities for standardization.</li> </ul> <p> </p> <p><strong>about you:</strong></p> <ul> <li>strong self-motivation with the ability to work in a fast paced, forward moving environment</li> <li>experience successfully managing multiple parallel projects while communicating project status and expectations both in and out of the organization.</li> <li>outstanding written and verbal communication skills</li> <li>proficiency with ms office programs (esp. excel, visio, ppt)</li> </ul> <p> </p> <p><strong>above &amp; beyond</strong>:</p> <ul> <li>strong analytical skills and ability to manipulate vast data sets.</li> <li>prior experience with crm software, esp. salesforce crm</li> <li>prior experience leveraging excel visual basic to automate business processes</li> <li>previous experience specifically relating to energy management or energy systems through consulting, project management, or other relevant experience.</li> </ul> <p> </p>
Network Operations US - Boston, MA
Demand Response Market Lead Intern
<p>enernoc has an immediate need for a market lead intern working in the demand response customer operations group. the goal of the market lead team is to prepare &amp; support commercial and industrial facilities to perform consistently in demand response events.  the market lead team manages the customer experience through the initial onboarding process and for the life of their enrollment with enernoc.  </p> <p>the ideal candidate will have a strong desire to become well versed in demand response markets and enernoc’s process &amp; operational protocols. the ml intern will support the market lead team by onboarding new customers into demand response programs, improving the overall onboarding process, and communicating program rules, expectations, and onboarding requirements to customers. </p> <p>candidates must possess excellent written and verbal communication skills, strong analytical abilities, and the ability to thrive in a dynamic, customer-focused environment.</p> <p><strong>about the job:</strong></p> <p><em>support enoc customer success in demand response programs:</em></p> <ul> <li>support the initial onboarding process; report on and identify lags or delays, communicate progress both in and out of the organization.</li> <li>support various tools that aid in the onboarding process – particularly the customer onboarding portal to assist in data-gathering and data entry for new customers.</li> <li>learn and be able to explain general program rules and nuances to demand response customers.</li> <li>assist market leads with ad hoc reporting, customer outreach, crm (salesforce) data-entry, etc.</li> </ul> <p><em>process improvement:</em></p> <ul> <li>become adept at navigating, reporting and bulk updating in crm (salesforce).</li> <li>coordinate and manage the handoff process between the customer onboarding portal and the market leads; establish and follow escalation paths, etc.</li> <li>increase operational efficiency by creating new tools &amp; optimizing existing processes.</li> <li>learn to recognize inconsistencies or redundancies from program to program, and identify opportunities for standardization.</li> </ul> <p><strong>about you:</strong></p> <ul> <li>strong self-motivation with the ability to work in a fast paced, forward moving environment</li> <li>experience successfully managing multiple parallel projects while communicating project status and expectations both in and out of the organization.</li> <li>outstanding written and verbal communication skills</li> <li>proficiency with ms office programs (esp. excel, visio, ppt)</li> </ul> <p><strong>above &amp; beyond</strong>:</p> <ul> <li>strong analytical skills and ability to manipulate vast data sets.</li> <li>prior experience with crm software, esp. salesforce crm</li> <li>prior experience leveraging excel visual basic to automate business processes</li> <li>previous experience specifically relating to energy management or energy systems through consulting, project management, or other relevant experience.</li> </ul> <p> </p>
Network Operations US - Boston, MA
Demand Response Operations Intern
<p>enernoc has an immediate need for a demand response operations intern working in the global demand response operations department. the goal of global dr operations is to efficiently deliver on our global demand response and demand management program commitments.</p> <p>the ideal candidate will have a strong desire to become well versed in demand response markets, enernoc’s propriety software systems, and operational protocols. the operations intern will support the demand response operations team in implementing new demand response programs, improving internal market operations processes, educating and engaging customers, and building tools that automate and streamline demand response processes.</p> <p>we will provide you with the opportunity to learn about the intricacies of dr market operations, take on serious projects with real business impacts, flex your analytical &amp; process improvement muscles, work with the best team in the industry, and develop lifelong professional connections.</p> <p>this full time (40 hours/week) co-op will run from july through december. </p> <p><strong>about the job:</strong></p> <p><em>support enoc customer success in demand response &amp; demand management programs</em></p> <ul> <li>support maintenance and improvement of systems/platforms, workflows, and tools, including identification &amp; resolution of issues impacting program execution</li> <li>improve &amp; support various tools that aid in predicting dispatch probability &amp; performance</li> <li>draft and execute operational communications to customers</li> <li>educate &amp; communicate results to c&amp;i customers before, during, and after demand response dispatches</li> </ul> <p><em>analyze demand response &amp; demand management risks &amp; results</em></p> <ul> <li>run demand response program health reports to identify and communicate operational risk; manage exception-handling processes for product configurations</li> <li>support post-dispatch performance analysis</li> </ul> <p><em>process improvement and tool development</em></p> <ul> <li>drive operational efficiency by creating new tools &amp; optimizing existing processes</li> <li>leverage systems understanding to drive improvements to customer, hardware, and software performance  </li> </ul> <p> </p> <p><strong>about you:</strong></p> <ul> <li>inquisitive self-starter and team player with the ability to work in a fast paced, fluid environment</li> <li>fast learner with a strong drive to figure things out, who thrives solving complex problems, especially where the path forward isn’t prescribed</li> <li>excellent analytical skills and ability to manipulate vast data sets</li> <li>ability to independently manage projects with colleagues in operations, engineering, and product</li> <li>outstanding written and verbal communication skills</li> <li>proficiency with ms office programs</li> <li>competency with sforce connect or similar technology</li> </ul> <p> </p> <p><strong>above &amp; beyond:</strong></p> <ul> <li>experience in energy management, power generation, and related technologies</li> <li>experience in a customer-facing or field operations role</li> </ul> <p> </p>
Network Operations US - Boston, MA
DR Systems & Analytics Intern
<p>enernoc, a leading provider of energy intelligence software (eis) and demand response (dr), has a need for a intern to join our dr systems &amp; analytics team in its boston office. the dr systems &amp; analytics team contributes to enernoc’s mission by developing and maintaining tools that evaluate performance, financials and risk in dr events. in addition, dr systems &amp; analytics provides support and quantatative analysis to many other departments such as energy markets, operations, marketing, regulatory affairs, sales, and finance. the internship will last for 6 months and is a full time and paid position.</p> <p>the ideal candidate will have excellent computer skills, including mastery of at least one major programing language, as well as strong problem-solving and analytical capabilities. an intern will support code development, reporting, analytics, process improvements, documentation, business transactions, and train team members on tools and processes.</p> <p>this full time (40 hours/week) co-op will run from july through december.</p> <p><strong>responsibilities:</strong></p> <ul> <li>ensure that the r-based code being developed by the team produces accurate results</li> <li>improve and maintain documentation of shared code</li> <li>create processes to streamline standard operations</li> <li>develop r-based tools to drive automation and data acquisition efforts</li> <li>provide results and derive insights on ad-hoc analytical projects</li> <li>analyze our systems and identify process/tool improvements that enable scalable and repeatable results</li> <li>collaborate with others on cross-functional initiatives</li> </ul> <p> </p> <p><strong>qualifications:</strong></p> <ul> <li>background in a quantitative/analytical field (physics, chemistry, mathematics, computer science, operations research, engineering, statistics, economics) or another field with demonstrated ability to work with and derive insights from large amounts of data</li> <li>working knowledge of c-based programming language such as r, matlab, python, etc</li> <li>ability to introduce new concepts into an existing process</li> <li>attention to detail and an inquisitive nature</li> <li>excellent time management skills and ability to balance conflicting priorities</li> <li>excellent oral and written communications skills</li> <li>demonstrated ability to work independently and in a team-driven context</li> <li>excellent problem-solving and organizational skills</li> <li>ability to manage high stress situations calmly and effectively</li> <li>demonstrated skills in data analysis, visualization, and statistics</li> <li>prior experience with process improvement and controls</li> <li>hands-on experience working with salesforce a plus</li> </ul>
Energy MarketsUS - Boston, MA
Human Resources Coordinator
<p>enernoc is seeking a human resources coordinator to join our hr team. the ideal candidate for this role is someone who is eager to develop a career in hr, is an exceptionally detail-oriented multi-tasker with a strong customer service orientation, and thrives in a fast-paced environment. the hr coordinator will provide support to the human resources business partner and talent acquisition teams as well as serve as a resource to all our hr team members. the primary responsibilities of the role will focus on employee on boarding and off boarding, recruiter support, and maintaining employee records.</p> <p><br>responsibilities:</p> <ul> <li>support talent acquisition team through recruiting life-cycle including scheduling candidate interviews, creating offer letters, conducting background checks, and notifying internal resources to prepare for new hire</li> <li>manage the employee onboarding process including new hire orientation, i-9 verification, entering new hire information in our hris system, and creating electronic personnel file</li> <li>maintain employee records including transfers, promotions, and other employee changes in hris system</li> <li>implement and oversee the administration of business processes associated with the hris system</li> <li>identify process improvements in business processes impacting hr data management and implement as needed</li> <li>manage the employee off boarding process by updating the employee record, providing exit materials, and conducting the exit interview </li> <li>respond to general manager and employee questions regarding hr policies and practices, systems and benefits</li> <li>responsible for additional hr support including employment verifications, invoices, and hris/payroll audits</li> <li>support the hr team in reporting, projects and initiatives as needed</li> </ul> <p>qualifications:</p> <ul> <li>bachelor’s degree</li> <li>1-2 years of administrative support experience</li> <li>strong proficiency with microsoft office </li> <li>1-2 years of experience in human resources preferred </li> <li>previous experience with workday or another hris system preferred</li> </ul>
Human ResourcesUS - Boston, MA
IT Applications Intern
<p>enernoc, a leading provider of demand response and energy efficiency software and solutions, is looking for an <strong>it applications co-op</strong> to join our world-class it applications organization. this is a 6-month internship from july - december 2017. the intern’s chief responsibilities will be the ongoing support, maintenance, and enhancement of enernoc’s financial applications including netsuite, deltek and concur, as well as business process improvement and documentation.</p> <p> </p> <p><strong>key responsibilities:</strong></p> <ul> <li>serve as 1<sup>st</sup> tier support for application usage questions from office and remote employees</li> <li>create views, dashboards, and reports in any of the business applications</li> <li>ensure high degree of data quality in supported systems</li> <li>configure and document processes in any of the business applications</li> <li>conduct qa testing as needed</li> <li>lead end-user training when required.</li> </ul> <p> </p> <p><strong>required qualifications:</strong></p> <ul> <li>minimum 2 years of college completed in science, engineering, statistics, mathematics, or other related fields</li> <li>experience with microsoft office, including advanced excel (formulas, pivot tables, etc.)</li> <li>experience with programming language (c#, sql and/or java)</li> <li>understanding of database design</li> <li>ability to apply creativity and objectivity to design and implement solutions to real business problems</li> <li>strong self-motivation with the ability to work in a fast paced, forward moving environment</li> <li>outstanding written and verbal communication skills. must utilize these skills to communicate effectively across all groups in the organization</li> <li>strong customer service orientation.</li> <li>ability to work with business users and systems personnel in a team environment</li> <li>willingness and aptitude to learn new technologies</li> </ul> <p> </p> <p><strong>desired qualifications:</strong></p> <ul> <li>prior experience within and/or passion for the clean tech sector</li> <li>experience with business applications (crm, erp and/or sharepoint)</li> <li>basic accounting knowledge</li> <li>experience with designing or improving business processes</li> <li>familiarity with itil practices including change control</li> </ul>
ITUS - Boston, MA
Product Implementation Intern
<p>the product implementation intern’s primary mission is to support the software enablement team by driving an efficient delivery process for our software products and ensuring customers receive maximum value from the application. the product implementation intern is expected to collaborate with project managers and other internal departments in order to provide and maintain a first-rate customer experience.</p> <p><br>ideal candidates have expertise in customer resource management software, microsoft office, and programming skills in order to successfully drive improvements and instill best practices. they have excellent communication skills and thrive in a fast paced environment balancing multiple objectives. always focusing on internal and external customer satisfaction, the product implementation intern pursues holistic, long-term solutions that benefit the entire deployment process. successful candidates have a relentless focus on innovation, quality and process improvement, and continuously search for better ways to serve our customers, making lasting contributions to a dynamic and rapidly growing company that is changing the way the world uses energy.</p> <p>this full time (40 hours/week) co-op will run from july through december.</p> <p><br>the product implementation intern has the following primary areas of responsibility:</p> <p><br>project setup. receive software orders from finance and initiate project workflow.</p> <ul> <li>confirm scope of contract and communicate with internal stakeholders.</li> <li>collect required documentation from customers such as utility bills and authorization forms.</li> <li>create project structure in our tracking software for project team.</li> <li>set clear expectations with internal customers regarding configuration process timeline and workflow, and develop and maintain key performance indicators and metrics.</li> </ul> <p>tool and process development. continuously improve the tools and processes that support the implementation team and its mission to onboard customers with speed and quality.</p> <ul> <li>identify opportunities to gain efficiency and collaborate with team to drive improvements.</li> <li>maintain standard tracking reports and dashboards for all primary implementation deliverables.</li> <li>train remote team members on best practices and new processes.</li> <li>build collaborative cross-functional relationships and strategically leverage data tools and improve operational productivity across teams.</li> </ul> <p>exceptions and general reporting. manage inbound support inquiries and communicate status updates internally.</p> <ul> <li>establish project tracking methods to identify and resolve exceptions.</li> <li>provide regular reports on key performance indicators to internal stakeholders.</li> <li>proactively communicate exceptions and required solutions to relevant parties along with estimated time to resolution.</li> </ul> <p>the product implementation intern will become an expert in enernoc’s core operational processes and will develop a deep understanding of the activities and issues involved with supporting site enablement, product quality, and the customer experience.</p> <p>required qualifications/skills/education:</p> <ul> <li>completed or in-process degree with analytical, quantitative, business, or technical focus</li> <li>prior experience in a team environment</li> <li>excellent oral and written communications skills</li> <li>excellent problem-solving and organizational skills</li> <li>excellent qualitative and quantitative problem solving capability </li> <li>creative thinking skills and the ability to take the initiative</li> <li>desire to learn new technologies</li> <li>ability to develop efficiency gains through process improvement and automation</li> <li>self-motivation and the ability to work in a fast paced, forward moving environment</li> </ul> <p style="text-align: justify;"><br>*if you cannot commit to a full time internship, but are currently a student who can get class credit for an unpaid internship (likely with a project focus) and are interested, please indicate that in an objective statement at the top of your resume.</p> <p style="text-align: justify;"> </p>
Field OperationsUS - Boston, MA
Program Operations Intern - DR Settlment
<p>enernoc, a leading provider of demand response and energy intelligence software, has the need for a dr settlement intern to join our world-class energy markets organization for a 6-month full-time internship beginning in the may. the settlement team is responsible for the execution of operational processes required to effectively deliver on our demand response commitments with utilities and isos (independent system operators) worldwide. as a settlement intern you will support processes to ensure the accuracy of data used to meet our operational commitments and settle demand response events as well as gain an understanding of the intricacies of demand response and electricity markets, energy metering solutions, and process and tool development.</p> <p>the ideal candidate should possess excellent attention to detail, analytical and problem solving capabilities, and a willingness to learn!</p> <p><br><strong>key responsibilities:</strong></p> <p>• analyze, identify, and correct data quality issues within our energy, customer, and financial platforms (enernoc application and crm tools)<br>• develop a deep understanding of load meters, generators, and their typical performance profiles<br>• transform and format utility data for comparison to enernoc platform data<br>• prepare and verify data for insert into the application or submission to utilities/isos<br>• track work via cases in crm tools<br>• triage and escalate complex data quality issues to senior team members<br>• perform and present in-depth analysis of data quality issues and trends and recommend improvements to processes or tools<br>• provide status updates to dr settlement team regarding progress and potential roadblocks<br>• respond to/and or escalate customer questions about data quality and demand response performance<br>• all other tasks and responsibilities as requested by management</p> <p><strong>required qualifications:<br></strong><br>• studying or recently graduated with a degree in a technical or analytical field such as economics, engineering, mathematics, or statistics<br>• excellent written and spoken (english) communication skills<br>• excellent computer skills, including mastery of microsoft office<br>• ability to manage high-throughput transactional activity calmly and effectively<br>• ability to work independently and in a team-driven environment<br>• demonstrates adaptability and the desire to continually learn and challenge oneself</p>
OperationsBoston, MA
Salesforce System Analyst
<p>enernoc, a leading provider of demand response and energy efficiency solutions, has an immediate need for a systems analyst to join our world-class it organization. as a systems analyst, you will combine your excellent customer service, analytical and technical skills to deliver continuous improvements to enernoc’s salesforce.com instance, as well as to other third-party applications. you will partner with key stakeholders across the company to define requirements and to design, test and deliver the required changes. the systems analyst must display strong customer service skills working with internal employees in response to help desk tickets</p> <p>job location : mumbai (lower parel)</p> <p>shift timings : afternoon shift (2:30 pm to 11:00 pm)</p> <p><strong>required credentials :</strong></p> <ul> <li>degree in computers, mis or a related technical field</li> <li>1-3 years of professional experience, education or training developing business applications</li> <li>1-3 years of professional experience as a salesforce.com administrator</li> <li>salesforce.com certifications</li> <li>proficiency in relational database concepts and sql</li> <li>familiarity with itil practices including change control</li> </ul> <p><br><strong>key responsibilities:</strong></p> <ul> <li>work with end-user employees to troubleshoot problems in salesforce and salesforce partner products.</li> <li>provide great customer service for users across the organization in response to support requests</li> <li>research, design and develop salesforce applications and enhancements to improve our business processes</li> <li>participate in system and user acceptance testing efforts</li> <li>execute change management processes</li> <li>provide individual or group training for internal employees</li> </ul> <p> </p>
ITIN - Mumbai
Security Analyst - Incident Response
<p>the sr. information security analyst provides security and technical guidance to identify and assist in establishing practices and system configurations that ensure the confidentiality, integrity and availability of information systems assets. provide guidance to clients and other first responders for the proper handling of information security incidents, coordinate efforts of and provide timely updates to multiple business units during response as well as provide recommendations to the units as required. monitors and audits information systems activities and systems to confirm information security policy compliance and provides management with security policy compliance assessments and system monitoring reports. experience in security aspects of multiple platforms, operating systems, software, communications, and network protocols.</p> <p><strong>key responsibilities         </strong></p> <ul> <li>manage personal project work</li> <li>triage and lead escalated security events and incident</li> <li>work independently or among team members to ensure incident procedures address the objectives of the security incident response program, and review required documentation for adherence to the department standards and process</li> <li>effectively respond to case work relating to computer security vulnerabilities, phishing, malware, and forensic investigations</li> <li>ability to anticipate and respond to changing priorities, and operate effectively in a dynamic demand-based environment, requiring extreme flexibility and responsiveness</li> <li>lead and manage security incidents to ensure timely mitigation and remediation efforts are completed</li> <li>investigate network anomalies and other cyber security events to determine the cause and extent of exposure and overall risk to the environment</li> <li>preserve, harvest, and process electronic data according to company policies and regulatory requirements</li> <li>participate in forensic investigations as required, to include the collection, preservation of electronic evidence, analysis, and creation of a final report</li> <li>preserve and forensically analyze data from electronic data sources, including laptop and desktop computers, servers, and mobile devices</li> <li>produce high quality oral and written work, presenting complex technical matters clearly and concisely with audiences ranging from peers to sr. management</li> <li>development and upkeep of standard operating procedures with the insight to know when new ones need to be developed</li> <li>be familiar with current and proposed laws, regulations, industry standards, and ethical requirements related to information security and privacy</li> <li>assist intrusion remediation and strategy development and implementation.</li> <li>recommend effective process changes to enhance defense and response procedures.</li> <li>coordinate with clients to resolve high or critical severity level incidents.</li> <li>evaluate, test and select security tools, evaluation products and control products.</li> <li>assist with annual sox and soc assessment and related remediation efforts.</li> </ul> <p><strong>job requirements </strong></p> <p><strong>qualifications </strong></p> <ul> <li>bachelor’s degree in information systems preferred or a related technical field, or strong equivalent work experience in a technical environment.</li> <li>a minimum of 4 -6 years of experience in the field of information security.strong working knowledge of information systems security standards and practices. experience with one or more of the following: security monitoring, database security, policy and procedure, active directory, cryptography/pki, application security assessments, risk assessments, security awareness, or related information security subject area.</li> <li>possession of security certification(s): cissp (highly preferred), sscp, security+, gsec, mcse, cisa, or cism.</li> <li>must be available on call 24x7x365 and able to quickly respond to problems affecting system security, occasionally requiring work outside normal business hours (i.e. evenings, weekends, or early mornings).</li> </ul> <p><strong>core competencies </strong></p> <ul> <li>customer/quality focus</li> <li>passionate about information security</li> <li>teamwork/collaboration</li> <li>self-starter and ability to work independently</li> <li>exceptional communication skills both written and verbal</li> </ul> <p><strong>ada physical/mental/workplace requirements </strong></p> <ul> <li>occasional lifting up to 25 lbs.</li> <li>sitting, working at desk/personal computer for extended periods of time</li> <li>primary work environment is professional corporate office</li> <li>ability to travel both domestically and internationally</li> </ul> <p> </p>
ITUS - Boston, MA
Software Developer
<p>enernoc, a leading provider of energy intelligence software (eis) solutions, is in need of a full stack software developer to join our world-class organization. the role will focus on developing applications &amp; services for worldwide consumption using technologies including c#/.net, sql server, and aws services but also working with a host of current and legacy technologies across our global portfolio</p> <p><strong>about the job: </strong></p> <ul> <li>design, develop &amp; deliver applications to meet business needs in a rad environment</li> <li>own solutions from conception to production deployment and use</li> <li>communicate progress to business &amp; technical stakeholders throughout solution lifecycles</li> <li>write well documented and tested code to agreed architectural standards</li> <li>perform load, soak, qa testing to deliver quality solutions (and keep them that way)</li> <li>contribute ideas for new features and identify areas for improvement proactively</li> <li>join larger development teams to drive or support initiatives as required</li> </ul> <p><strong>about you: </strong></p> <ul> <li>bs in computer science or comparable area</li> <li>fluency in c# or similar</li> <li>experience building restful apis</li> <li>experience developing customer facing web applications</li> <li>production experience with relational databases</li> <li>production experience with aws servers &amp; services</li> <li>ability to learn new technologies &amp; paradigms as required</li> </ul> <p><strong>above and beyond: </strong></p> <ul> <li>experience working with a variety of development patterns, technologies, platform stacks</li> <li>a track record of continuous skills enhancement and technical development</li> <li>prior work with large volume transactional data services (and large data sets)</li> <li>knowledge and experience of electrical metering theory and technology</li> <li>nosql database &amp; functional programming exposure</li> </ul>
Software EngineeringIR - Dublin
Software Engineer in Test
<p>do you consider yourself a software craftsperson who is passionate about creating intuitive, polished, and high-quality software that people use every day? if so, read on…</p> <p><br>at enernoc, we don't just build software; we're changing the way people use energy. we innovate through hack-a-thons and company-wide initiatives to build software that provides insight into one of the most complex areas of today – energy.<br>enernoc has an immediate opening for a software engineer in test, focusing on developing automated tests for our software. you will use your knowledge of testing and testability to influence software design, promote proper engineering practices, testability, and other advanced quality concepts within our product suite.</p> <p><br>key responsibilities:</p> <ul> <li>assist with the team’s test effort from planning and organization to execution and delivery. develop effective test strategies.</li> <li>write moderately complex code to test systems.</li> <li>work with team members to keep testing at the forefront of our sdlc.</li> <li>demonstrate intuition and knowledge about how to find unanticipated behaviors through exploratory testing, apply this knowledge with measurable result to improve the product's quality, and translate these newly discovered behaviors into automated tests.</li> <li>drive further adoption of unit/integration/system testing using cucumber and selenium, metrics to monitor code coverage, bug prevention strategies, and other quality measures.</li> <li>as an active member of our agile teams, partner with software developers, product managers, and other test engineers to identify the components of the system to be automated.</li> <li>participate in ongoing process improvement efforts</li> <li>mentor other team members</li> </ul> <p><br>required qualifications:</p> <ul> <li>bs/ba in computer science, software engineering, information technology, or a related field, or equivalent years of experience in quality assurance.</li> <li>5+ years of experience in software testing and quality assurance.</li> <li>excellent java coding skills.</li> <li>working knowledge of sql.</li> <li>demonstrated ability to create a successful application automation test suites that are sustainable and extensive.</li> <li>excellent analytical and problem-solving skills; commitment to delivering great software and releasing it quickly, efficiently and with increasing quality.</li> <li>ability to work independently, as well as within a team.</li> <li>good written and oral communication skills.</li> <li>2+ years using test automation frameworks ie: cucumber, fitnesse, testng, and selenium</li> <li>3+ years experience writing tests in java and/or junit development</li> <li>2+ years experience with source code management like cvs, git or subversion</li> <li>2+ years in an agile environment</li> <li>1+ years experience with scripting /programming languages;</li> </ul> <p>desired qualifications:</p> <ul> <li>1+ year scripting skills in javascript</li> <li>working knowledge of jenkins</li> </ul>
EngineeringBoston, MA
Software Engineer (UI)
<p><strong>position description:</strong></p> <p>do you consider yourself a software craftsperson who is passionate about creating intuitive and polished tools that people use every day? if so, read on…</p> <p>at enernoc, we don't just build software; we're changing the way people use energy. we innovate through hack-a-thons and company-wide initiatives to build software that provides insight into one of the most complex areas of today – energy.</p> <p>enernoc has an immediate opening for a senior software engineer, focusing on developing web applications with an emphasis on user interfaces (ui) using html/js/css. you will work closely with our other developers, qa, and product management on full-stack development opportunities. this position requires a broad knowledge of computer science and software engineering as well as diverse development principles.</p> <p><br><strong>essential duties:</strong></p> <ul> <li>develops user-centric client applications and supporting restful backend services.</li> <li>participates in developing, testing, and deploying clean code in a devops environment.</li> <li>authors and maintains technical specifications.</li> <li>performs other duties as required.</li> </ul> <p><strong>required qualifications/skills/education:</strong></p> <ul> <li>5+ years of experience developing web applications.</li> <li>2+ years of experience with javascript mvc (single-page-application) frameworks such as angularjs (preferred), ember.js, or backbone.js.</li> <li>1+ years of experience in mobile development; including responsive web design, native development, and/or cross-platform technologies such as nativescript and/or react native.</li> <li>experience developing saas-based web applications using an agile/scrum methodology.</li> <li>experience with development tools such as sass, less, grunt, gulp, webpack, and/or git.</li> <li>b.s. computer science, software engineering, or related technical field.</li> <li>excellent written and verbal communication skills.</li> </ul> <p><strong>desired qualifications/skills/education:</strong></p> <ul> <li>experience with protractor, selenium, java, node.js, and/or angular 2. </li> <li>experience with cloud deployment (aws), apache http server, jenkins, and/or behavior-driven development (bdd).</li> <li>experience with webstorm, eclipse, and/or sublime.</li> <li>experience developing in osx environment.</li> </ul>
EngineeringRochester, NY
Supplier Calls Executive
<p>we are looking to hire smart individuals for the operations team. we want people who are willing to work primarily in the</p> <p>evening shift. our preference is for freshers.</p> <p>shift timing : 3:30 pm to 12:00 am</p> <p>5 days working in a week<br><br>job description : <br>communicating with suppliers through inbound and outbound calls<br>email coordination <br>job involves 80% of calling activity<br><br>required credentials : <br>excellent verbal and written skills <br>ready to work in evening shift which will end late night <br>freshers and experienced candidates both can apply</p> <p>we are hiring only male candidates for this job<br><br><br></p>
OperationsIndia - Mumbai (Lower Parel)
UX Intern
<p>are you passionate about design and innovation? are you looking to build your design portfolio while getting some real-world product strategy work experience at the same time? if so, consider joining enernoc to help us in building and designing a first of it’s kind saas platform. we are looking for creative out-of-the-box problem solvers who are not afraid to work with the latest cutting edge technologies.  </p> <p>enernoc, a leading provider of energy intelligence software, is seeking an intern to join our ux and product team for a 6-month internship. our ideal intern has a strong design sensibility focusing on behaviors while thinking about design systems, rather than relying on flashy effects. they also have an analytical mind and a passion for solving user problems.</p> <p><strong>key responsibilities:</strong></p> <ul> <li>collaborate with other ux designers, product managers, software developers, and other key stakeholders to design exceptional user experiences</li> <li>use a variety of methods to document design decisions including sketches, process flows, wireframes, storyboards, visual design mockups, and interactive prototypes</li> <li>participate in user research activities such as heuristic reviews, interviews, and surveys to understand the needs of users</li> <li>participate in usability tests and report results back to the team</li> <li>help maintain the enernoc style guide and interaction pattern library</li> <li>support product team in analyzes user analytics for our platform</li> </ul> <p><strong>required qualifications:</strong></p> <ul> <li>recent college grad or current student (0-1 years of experience)</li> <li>solid understanding of user centered design principles</li> <li>some knowledge of web ui fundamentals</li> <li>interest in supporting data based decision making by diving deeper into the user analytics</li> <li>some experience with design tools such as adobe creative suite: photoshop and illustrator, sketch, proto.io and invision</li> <li>desire to learn more about working as part of a ux team</li> <li>team player, solutions-oriented, and a consensus builder</li> </ul>
Product ManagementBoston, MA

How We Work

From community service days to scooters used to zip around the office, we have a passion for collaboration, challenges, and having fun.

 

Make an immediate impact

Be a part of a team building technology that’s unlike anything else on the market. We’re leveraging the largest energy database on earth to build industry-defining software and we're always looking for new talent.

Grow with us

At EnerNOC, we believe that learning never ends. We also give you the power to control your own career. From informal “lunch and learns” to formal team trainings, professional development is baked into how we work.

Collaborate globally

With a team of 1,000+ spanning five continents, you’ll connect with team members in our offices around the world on a regular basis. If you’re looking to work abroad, we have both short and long-term assignments in places like Australia, Ireland, Korea, and England.

Experience great perks

Take a break from your ergonomically designed workspace with a standing desk to play foosball, ping pong, or even head out on the water with one of our paddle boards or kayaks. Grab a free snack or cup of coffee any time of the day to reenergize.

“EnerNOC is full of incredibly bright, driven employees who are passionate about their work. Our mission to change the way the world uses energy, backed by our disruptive technology and passionate employees, makes EnerNOC a great place to work. The combination of work-life balance, excellent benefits, a team-oriented environment, and a mission-driven culture drives EnerNOC to the top of my list of best places I've worked at.”

SOURCING SPECIALIST

“I care where I work and who I work with because this is where I spend most of my time. I choose to work at EnerNOC because of the people, culture and company. There are many places to work in Boston and a lot of them have cool offices, free food, etc., but not all of them believe in trying to make the world a better place. Do good, feel good. Now that's a motto!”

SOFTWARE ENGINEER

“The company has a harmonic mix of both tenured and young people, all are extremely smart, good, and motivated. People are genuinely interested in the space, learning, and growing as much as they can. A very teamwork and collaboration focused environment which produces the best results and smartest employees.”

PRODUCT MANAGER

“As an intern here at EnerNOC, I feel like a valued member of the team and that my opinion matters. It’s great to work for a company where everyone is passionate about what they do and there is a truly collaborative environment.”

INTERN