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MAKE DEMAND RESPONSE PART OF YOUR RESOURCE PORTFOLIO
Managing the demand for electricity can be a challenge for utilities and grid operators. EnerNOC implements full-service demand response programs that help utilities meet peak demand and address system contingencies—while reducing the need for new peaking power plants, transmission and distribution investments, or off-system purchases.
Why choose EnerNOC?
EnerNOC manages the largest network of commercial, institutional, and industrial demand response in the world.
Utilities that choose EnerNOC are choosing to leverage the multi-million dollar investment we’ve made in demand response technology and process. We deliver reliable demand response capacity where and when it’s needed – our demand response resources have an average performance of more than 100% against nominated capacity. And we engage customers in this mission - we have a long track record of successfully marketing demand response programs to a wide variety of businesses and institutions.
Want to learn more about EnerNOC’s demand response solutions? Click here
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Here's How EnerNOC delivers reliable demand response:
One Size Doesn’t Fit All
Commercial, institutional, and industrial customers are unique. EnerNOC has deep “behind-the-meter” expertise across a wide range of vertical industries. Unlike in residential demand response programs, a “one size fits all” solution does not work for this important customer class.
Program Marketing & Branding
We work closely with our utility partners to create program branding and marketing strategies. In many cases, EnerNOC staff work in close partnership with utility account managers to engage customers. In addition, we often coordinate with other demand-side management programs.
Customer Recruitment
EnerNOC’s business development team is a dedicated resource responsible for signing customers into demand response programs. Working closely with utility account management staff in some cases, this team educates customers and enrolls qualified and interested participants in the program by executing participation agreements. As a third party, EnerNOC is not bound to a utility tariff; each agreement is customized based on the customer’s capabilities.
Site Enablement
Once a customer enrolls, EnerNOC installs metering and control technology at the customer site. We then conduct an “acceptance test” so the customer can practice receiving event notifications and following its curtailment plan.
Access to Energy Data
Each participant receives access to an online energy management software platform which presents consumption data in near real time.
Integration with Utility Systems
Working closely with our utility partners, we establish a communications link between the control room and EnerNOC’s Network Operations Center (NOC), and we coordinate the dispatch procedures and protocols to initiate demand response events.
Event Dispatch & Management
From dispatch notification to the end of demand response events, EnerNOC has a fine-tuned event management process. Within minutes of receiving notification from our utility partners, we notify customers and initiate load reduction strategies, we monitor demand response event performance in real time, we “coach” customers as needed throughout events, and we restore loads after events.
M&V and Settlement
Measurement and verification is a critical determinant of the success of any demand response program. We calculate baselines based on actual consumption data, measure load reductions during events, and provide post-event reports to the utility following each event. We administer the settlement process directly with both the customer and the utility.
Ongoing Management
EnerNOC’s demand response resources require ongoing investment and management to ensure event-readiness and reliable performance. For example, we constantly monitor and maintain high levels of network connectivity; we regularly assess customer satisfaction and address any issues that arise; and if customers drop out of the program, we enroll new participants.
Superior Customer Service
Customer service is one our top priorities. We have received consistently high ratings for customer service. Our operations team provides support to optimize customer performance.
Performance Guarantees
EnerNOC is a publicly traded company with a strong financial position. We are able to put financial assurances behind our commitments and guarantee the performance of our demand response resources.
