EnerNOC's Network Operations Center (NOC) connects energy supply and demand and makes demand response and technology-enabled energy efficiency seamless and reliable. Terabytes of data flow into the NOC every year, giving EnerNOC the ability to dispatch demand response capacity where and when it is needed. Staffed 24 hours a day, seven days a week, 365 days a year, the NOC provides unparalleled visibility into each asset in EnerNOC’s network, and it connects energy users to their real-time energy data throughout the year.
EnerNOC’s Network Operations Center is built on a robust backbone to support a global network of more than 13,700 customer sites. EnerNOC employs redundant data centers in multiple locations to ensure business continuity, and it provides local customer support teams to serve its customers and utility partners throughout the world.
When demand response resources are dispatched, the NOC provides the visibility needed to ensure success, both for the businesses and institutions that are reducing usage and for the utility or grid operator that relies on their energy reductions. The NOC combines state-of-the-art dispatch management and energy profiling tools with patented business processes to ensure that EnerNOC consistently delivers its contracted demand response capacity.
The NOC is also the engine behind EnerNOC’s world class customer support team, helping customers get the most value from all of EnerNOC’s energy management applications. The 24/7/365 Service Desk staff is available for customers to call in with questions. This team handles tens of thousands of calls every year, with an average response time of three seconds. The Service Desk supports every customer enablement, ensuring high standards of quality for each new site and meter that is configured in our systems, while the Network Systems team monitors connectivity at the thousands of EnerNOC Site Servers worldwide, ensuring maximum uptime for our devices.