EnerNOC’s award-winning, 24/7/365 Network Operations Center (NOC) achieves operational excellence with innovative, proprietary technology and progressive execution processes. Take a virtual tour of our NOC!

The NOC effectively connects supply (utilities and grid operators) with demand (end-use businesses and organizations). When high peak demand threatens grid stability, increasing the probability of blackouts and brownouts, the utility or grid operator sends a notification signal to the NOC, which the NOC immediately relays to all participating customers. The NOC automatically initiates customized demand response protocols at customers’ sites, and the aggregate demand reduction provides immediate grid relief.

During the demand response event, the NOC communicates constantly with the utility or grid operator to report customer meter data and continuously monitors customer performance; EnerNOC personnel contact any troubled customer sites to ensure they maximize their performance. When the demand response event concludes, the NOC receives a second signal from the utility or grid operator, notifies participating customers, and automatically restores normal operations at customers’ sites.

While the NOC features fully automated demand response capabilities, including a controlled, contingency-based shut down, not all customers elect to automate demand response. Customers can participate in demand response and maintain complete control over their operations. Even with automated demand response, customers always have the ability to take control of their operations if necessary.

The NOC offers 24/7/365 customer support at 888.ENERNOC (888.363.7662) and support@enernoc.com.