Noc Technology

The EnerNOC Network Operations Center (NOC)

Our award-winning NOC, which is staffed 24/7/365, remotely manages and reduces electricity consumption across an international network of commercial, institutional, and industrial customer sites. It makes demand response capacity and energy available to grid operators and utilities on demand.

At the crossroads of energy

The NOC connects supply and demand and makes demand response and technology-enabled energy efficiency seamless and reliable. When a demand response event occurs, the NOC provides the visibility needed to ensure success, both for the businesses and institutions that are reducing usage during an event and for the utility or grid operator that’s relying on those reductions.

The NOC combines experienced personnel with innovative, proprietary technology and proven processes to execute demand response events from start to finish:

• A demand response event is called and the NOC responds. Utilities or grid operators send a notification signal to the NOC when demand response capacity is needed.
• The alert goes out. EnerNOC immediately relays this message to all participating demand response customers.
• Customized protocols spring into action. The NOC automatically initiates customized demand response protocols at customers’ sites throughout the affected region.
• Adjustments go into effect. In some cases, the NOC automatically and remotely makes adjustments in HVAC settings, lighting, and other demand-generating equipment. Even with automated demand response, customers can always control their operations. In others, it informs key users, such as facilities managers, by email, phone, or pager.
• The grid gets relief. The aggregate demand reduction provided by the enernoc demand response network brings immediate grid relief and helps to ensure uninterrupted service to ratepayers.
• The NOC restores normal operations. When the demand response event is over, our NOC receives a second signal from the utility or grid operator, notifies participating customers, and automatically restores normal operations at customer sites.

Communicating and collaborating

During a demand response event, our NOC communicates constantly with you to report customer meter data and continuously monitors customer performance. EnerNOC personnel contact customer sites to help maximize their performance.

Always operating, always available

Responsive, ongoing customer support from the NOC provides grid operators and utilities—and organizations participating in demand response—confidence that there will always be an informed EnerNOC team member there when they call.

The NOC's role in energy efficiency

For our energy efficiency customers, information is the key to making smarter energy management decisions that require little or no capital investment. The NOC is staffed by a team of analysts armed with EnerNOC’s proprietary energy management software, monitoring-based commissioning (MBCx) platform, that provide the valuable insight needed to help our customers use energy more efficiently.