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EnerNOC’s Notice of Collection, Storage, Usage, Disclosure and Protection of Customer PII

Effective November 14, 2013

EnerNOC, Inc. has established this Notice so that customers know how we collect, store, use, disclose and protect your Personally Identifiable Information (“PII”) . EnerNOC is committed to respecting your online privacy and has processes in place to protect PII that you share with us. This Notice includes both EnerNOC's European Union - U.S. Safe Harbor Privacy Statement and our Privacy Policy.

U.S. - EU Safe Harbor Privacy Statement

self-certifysafe harbor logo

For PII that EnerNOC receives from the European Economic Area, EnerNOC has committed to handling such PII in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Principles and EnerNOC's certification, please visit the U.S. Department of Commerce's website at www.export.gov/safeharbor

Privacy Policy

Customers that voluntarily participate in EnerNOC’s demand response, supply or energy efficiency programs sign an agreement whereby the provision of services by EnerNOC is in exchange for the customer’s agreement to provide access to its energy data for the contract term. EnerNOC provides the customer with access to its data in essentially the same manner that it is collected. Your data may be shared with the utility and/or the system operator in fulfillment of EnerNOC’s contract obligations. EnerNOC will take reasonable efforts to protect your data from disclosure and will not disclose your customer data to third parties without your consent. We may use one or more third party service providers to help us fulfill our contractual obligations. EnerNOC requires all third party service providers to comply with the terms of this Privacy Policy and maintain the confidentiality of customer data with the same degree of care provided by EnerNOC.

Information Collection and Use

The categories of PII collected, stored, used, disclosed and protected by EnerNOC may include the customer contact information, financial information, account information, customer metadata, contract terms and conditions, and usage and performance data.

For all users of the EnerNOC website or any other services, EnerNOC, Inc. does not collect PII about you unless you voluntarily submit that information to us through this website, by email, or by other means. When you visit our website, we may automatically collect certain non-identifying information about you, such as the domain name that referred you to our website, the type of browser or computer operating system you use, and navigational information. We collect this non-identifying information internally, to help us analyze the effectiveness of and enhance usefulness of our marketing efforts.

Our website collects and uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed personally identifiable. This is because with some broadband connections your IP Address doesn't change (it is "static") and could be associated with your personal computer. We may use your IP address to report aggregate information on use and to help improve our website.

Registration forms on our website require you to provide accurate contact information, which helps us deliver a high quality of service. By submitting your details on the registration form, you are indicating your consent to receive marketing emails from us and PII that you provide may be used to send you information about our company, products and services, special offers, and newsletters. To view or modify information previously submitted, or to opt out of receiving future communications, click the personalized link provided at the bottom of the email communication you receive.

EnerNOC does not sell, disclose or otherwise make available to unauthorized third parties any PII, except as described in this Privacy Policy.

What are cookies?

A cookie is a small file created on your computer by a Web server, which can be referenced when that website is visited. Cookies cannot access files or other information stored on your computer. There are two types of cookies: session cookies and persistent cookies. Session cookies are used during a single website visit and are automatically deleted from your computer when you close your browser. Persistent cookies are used to track website activity over a longer period, and remain on your computer until either you choose to delete them or they expire.

How does EnerNOC use cookies?

EnerNOC uses persistent cookies in several places on our website so we can pre-populate forms to improve your ease of use. For example, the information provided during a brochure download is captured so that you do not need to enter it again when requesting additional documents. EnerNOC may also use persistent cookies to collect analytical information about how visitors use our website. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our website.

Currently, we do not use cookies to collect information about identifiable individuals or use cookie information to offer products and services to individuals. If this changes in the future, we will update this section of our Privacy Policy.

EnerNOC never uses cookies to track your Internet use after you leave the EnerNOC website.

Do I have to accept cookies?

Our website honors “Do Not Track” requests or similar signals transmitted by your browser. Some sections of our website (e.g. Press, Investors, Careers, and EnergySMART) use cookies to retain your personal preferences for our website. If you use a “Do Not Track” or “Disable Cookies” feature on your Web browser, your browser will not remember your personal preferences when you return to the website (e.g. download forms will not be pre-filled).

Disclosure to Service Providers

EnerNOC may transfer PII that has been voluntarily entered by parties visiting our websites to a third party who provides services for EnerNOC, such as the distribution of our newsletter and other EnerNOC publications. These parties are not allowed to use PII except for the purpose of providing these services and are required to maintain the confidentiality and security of the PII on a basis comparable to the confidentiality and security provided by EnerNOC.

Business Transfers

We reserve the right to transfer your PII to a third party in the event of a sale or other type of acquisition of our company so long as that the third party agrees to adhere to the terms of this Privacy Policy. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

Government Inquiry

We reserve the right to share your PII to respond to duly authorized information requests of governmental authorities or where required by law, and (where permitted by law) will use commercially reasonable efforts to provide advance notice so that you may contest the provision of such information to governmental authorities if you wish.

Use by Minors

You should be aware that this website is not intended for use by, directed toward or designed to attract, individuals under the age of 13. We do not collect PII from any person we actually know is an individual under the age of 13. If you are the parent or legal guardian of a person under the applicable legal age to register on our website and who has provided us with PII, you may contact us using the contact information provided below to request that information be deleted.


This website may contain links to other websites. EnerNOC is not responsible for the privacy practices or the content of such websites. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from an EnerNOC website to another website do not imply the endorsement or approval of such websites, or any products, services or publications by EnerNOC, Inc.

Data Security and Retention

PII may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. PII we collect is maintained with the source of the information in the United States, United Kingdom, Canada, Australia, and New Zealand.

In the course of any of the activities identified in this Privacy Policy or another agreement you may have with EnerNOC, Inc., we may transmit any of the PII we have collected to another country, including the United States, United Kingdom, Canada, Australia, and New Zealand. Other countries may have privacy and data protection laws that differ from those in the jurisdiction in which you reside. As a result, the PII may be subject to access requests from foreign governments, courts, law enforcement officials and national security authorities in those countries according to their laws. Subject to these laws, we will ensure that appropriate protections are in place to maintain protections on the PII that we collect.

We retain the PII that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements.

Changes to Privacy Policy

TOur business changes constantly and our Privacy Policy may change also. Please check frequently for any changes or amendments to our Privacy Policy. Your continued access or use of this website or any services provided by EnerNOC, Inc. after any such changes constitutes your acceptance of the Privacy Policy as revised. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We will not make material changes to our policies and practices to make them less protective of any PII collected from you in the past under prior policies without your consent.


If you have concerns about your PII, this Privacy Policy, would like to view or request changes to the PII we have collected from you, or to unsubscribe from EnerNOC marketing communications, please contact us at info@enernoc.com. You can also reach us by postal mail or email at:

Tom Birmingham
Director of Regulatory Compliance
Phone #: (617) 692-2446


EnerNOC, Inc.
One Marina Park Drive
Suite 400
Boston, MA 02210

California Privacy Notice

PDF For California Privacy Policy