EnerNOC’s Notice of Collection, Storage, Usage, Disclosure and Protection of Customer PII
Effective November 14, 2013
U.S. - EU Safe Harbor Privacy Statement
For PII that EnerNOC receives from the European Economic Area, EnerNOC has committed to handling such PII in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Principles and EnerNOC's certification, please visit the U.S. Department of Commerce's website at www.export.gov/safeharbor
Information Collection and Use
The categories of PII collected, stored, used, disclosed and protected by EnerNOC may include the customer contact information, financial information, account information, customer metadata, contract terms and conditions, and usage and performance data.
For all users of the EnerNOC website or any other services, EnerNOC, Inc. does not collect PII about you unless you voluntarily submit that information to us through this website, by email, or by other means. When you visit our website, we may automatically collect certain non-identifying information about you, such as the domain name that referred you to our website, the type of browser or computer operating system you use, and navigational information. We collect this non-identifying information internally, to help us analyze the effectiveness of and enhance usefulness of our marketing efforts.
Our website collects and uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed personally identifiable. This is because with some broadband connections your IP Address doesn't change (it is "static") and could be associated with your personal computer. We may use your IP address to report aggregate information on use and to help improve our website.
Registration forms on our website require you to provide accurate contact information, which helps us deliver a high quality of service. By submitting your details on the registration form, you are indicating your consent to receive marketing emails from us and PII that you provide may be used to send you information about our company, products and services, special offers, and newsletters. To view or modify information previously submitted, or to opt out of receiving future communications, click the personalized link provided at the bottom of the email communication you receive.
What are cookies?
A cookie is a small file created on your computer by a Web server, which can be referenced when that website is visited. Cookies cannot access files or other information stored on your computer. There are two types of cookies: session cookies and persistent cookies. Session cookies are used during a single website visit and are automatically deleted from your computer when you close your browser. Persistent cookies are used to track website activity over a longer period, and remain on your computer until either you choose to delete them or they expire.
EnerNOC uses persistent cookies in several places on our website so we can pre-populate forms to improve your ease of use. For example, the information provided during a brochure download is captured so that you do not need to enter it again when requesting additional documents. EnerNOC may also use persistent cookies to collect analytical information about how visitors use our website. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our website.
Do I have to accept cookies?
Disclosure to Service Providers
EnerNOC may transfer PII that has been voluntarily entered by parties visiting our websites to a third party who provides services for EnerNOC, such as the distribution of our newsletter and other EnerNOC publications. These parties are not allowed to use PII except for the purpose of providing these services and are required to maintain the confidentiality and security of the PII on a basis comparable to the confidentiality and security provided by EnerNOC.
We reserve the right to share your PII to respond to duly authorized information requests of governmental authorities or where required by law, and (where permitted by law) will use commercially reasonable efforts to provide advance notice so that you may contest the provision of such information to governmental authorities if you wish.
Use by Minors
You should be aware that this website is not intended for use by, directed toward or designed to attract, individuals under the age of 13. We do not collect PII from any person we actually know is an individual under the age of 13. If you are the parent or legal guardian of a person under the applicable legal age to register on our website and who has provided us with PII, you may contact us using the contact information provided below to request that information be deleted.
Data Security and Retention
PII may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. PII we collect is maintained with the source of the information in the United States, United Kingdom, Canada, Australia, and New Zealand.
We retain the PII that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements.
Director of Regulatory Compliance
Phone #: (617) 692-2446
One Marina Park Drive
Boston, MA 02210
California Privacy Notice