EnerNOC’s Notice of Collection, Storage, Usage, Disclosure and Protection of Customer PII
EnerNOC | Entech USB | Pulse Energy
Effective November 14, 2013
U.S. - EU Safe Harbor Privacy Statement
For PII that EnerNOC receives from the European Economic Area, EnerNOC has committed to handling such PII in accordance with the Safe Harbor Principles. For more information about the Safe Harbor Principles and EnerNOC's certification, please visit the U.S. Department of Commerce's website at www.export.gov/safeharbor
Information Collection and Use
The categories of PII collected, stored, used, disclosed and protected by EnerNOC may include the customer contact information, financial information, account information, customer metadata, contract terms and conditions, and usage and performance data.
For all users of the EnerNOC website or any other services, EnerNOC, Inc. does not collect PII about you unless you voluntarily submit that information to us through this website, by email, or by other means. When you visit our website, we may automatically collect certain non-identifying information about you, such as the domain name that referred you to our website, the type of browser or computer operating system you use, and navigational information. We collect this non-identifying information internally, to help us analyze the effectiveness of and enhance usefulness of our marketing efforts.
Our website collects and uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a "dynamic" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed personally identifiable. This is because with some broadband connections your IP Address doesn't change (it is "static") and could be associated with your personal computer. We may use your IP address to report aggregate information on use and to help improve our website.
Registration forms on our website require you to provide accurate contact information, which helps us deliver a high quality of service. By submitting your details on the registration form, you are indicating your consent to receive marketing emails from us and PII that you provide may be used to send you information about our company, products and services, special offers, and newsletters. To view or modify information previously submitted, or to opt out of receiving future communications, click the personalized link provided at the bottom of the email communication you receive.
What are cookies?
A cookie is a small file created on your computer by a Web server, which can be referenced when that website is visited. Cookies cannot access files or other information stored on your computer. There are two types of cookies: session cookies and persistent cookies. Session cookies are used during a single website visit and are automatically deleted from your computer when you close your browser. Persistent cookies are used to track website activity over a longer period, and remain on your computer until either you choose to delete them or they expire.
EnerNOC uses persistent cookies in several places on our website so we can pre-populate forms to improve your ease of use. For example, the information provided during a brochure download is captured so that you do not need to enter it again when requesting additional documents. EnerNOC may also use persistent cookies to collect analytical information about how visitors use our website. For example, we may measure website usage, access to online services, and the level of interest in particular products. We use this information to improve our service and provide a better experience for visitors to our website.
Do I have to accept cookies?
Disclosure to Service Providers
EnerNOC may transfer PII that has been voluntarily entered by parties visiting our websites to a third party who provides services for EnerNOC, such as the distribution of our newsletter and other EnerNOC publications. These parties are not allowed to use PII except for the purpose of providing these services and are required to maintain the confidentiality and security of the PII on a basis comparable to the confidentiality and security provided by EnerNOC.
We reserve the right to share your PII to respond to duly authorized information requests of governmental authorities or where required by law, and (where permitted by law) will use commercially reasonable efforts to provide advance notice so that you may contest the provision of such information to governmental authorities if you wish.
Use by Minors
You should be aware that this website is not intended for use by, directed toward or designed to attract, individuals under the age of 13. We do not collect PII from any person we actually know is an individual under the age of 13. If you are the parent or legal guardian of a person under the applicable legal age to register on our website and who has provided us with PII, you may contact us using the contact information provided below to request that information be deleted.
Data Security and Retention
PII may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. PII we collect is maintained with the source of the information in the United States, United Kingdom, Canada, Australia, and New Zealand.
We retain the PII that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements.
About EnTech emails
The information transmitted in electronic mail messages sent from any of EnTech's domains, or referencing this disclaimer, and any documents attached:
i. is intended only for the person, persons, entity, or entities to which it is addressed.
ii. does not necessarily represent the views or opinions of EnTech Utility Service Bureau.
iii. may contain confidential and/or privileged materials.
iv. has been checked for viruses before transmission, but is not guaranteed virus free.
Virus scanning is recommended and is the responsibility of the recipient. In the case of confidential and/or privileged materials, any review, retransmission, dissemination or other use of or taking of any action in reliance upon these materials, by persons or entities other than the intended recipient may be the subject of legal action.
If you receive an email in error from an EnTech domain, please:
i. contact the sender.
ii. delete the material from your computer.
What information do we collect from you?
We may collect and process the following data about you:
- Information that you provide by completing forms on our web site [www.entech.us]
- If you contact us, we may keep a record of that correspondence
- Business information required to set you up as a new user on the system, including name, position, business address, business telephone number and business email address (“Business Information”).
How will we use the information about you?
We will use the data provided by you in the following ways:
- To enable our technical support team and customer management team to handle any queries you have about our service
- To notify you of any changes to the service
- To improve our service to you
- To enable EnTech to fulfil any contractual obligation towards you
This may entail passing your information to subsidiaries and associated companies of EnTech. EnTech will not share your information with companies for marketing purposes.
All information you provide to us is stored on secure servers hosted by third party companies. Where we have given you (or where you have chosen) a password which enables you to access certain parts of EnTech’s web sites you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Emailing content to third parties
EnTech’s web sites may contain a facility that allows users to email data, reports or other content to a third party. The details you provide will not be used for any purpose other than delivering the appropriate information to the intended recipient. EnTech will not use the details to send unsolicited e-mail, and will not sell details to a third party.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a web site. Cookies are then sent back to the originating web site on each subsequent visit, or to another web site that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
EnTech use session cookies to assign a randomly-generated unique identification number to your computer each time you visit one of our websites. A session cookie expires after you close your browser. We use session cookies to support the functionality of our websites and to understand your use of our websites, i.e. which pages you visit, which links you use, and how long you stay on each page.
We do not use persistent cookies (i.e. cookies that do not expire immediately after you close your browser, but stay on your computer until they expire after a set period of time or you delete them) on any of our web sites.
How to contact us
Last updated: January 1, 2014.
This Policy outlines how we at Pulse Energy collect, use and disclose the Personal Information of our users (“you”, “your”, “user” or “users”). We may amend this Policy from time to time, and any changes will be posted on the Website (and/or sent to the email address specified in your account) and will apply to activities and information on a going forward basis. You are encouraged to review this Policy on an ongoing basis to make sure that you understand how any Personal Information you provide to us will be used.
Scope of this Policy
We partner with utility companies (each, a “Utility”) to promote energy efficiency to their customers. Users of the Website may include Utility customers, Utility personnel or visitors to the Website who are neither customers nor personnel of a Utility.
BY USING THE WEBSITE OR SUBMITTING PERSONAL INFORMATION THROUGH THE WEBSITE, YOU AGREE TO THE TERMS OF THIS POLICY AND YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS POLICY. YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US OR ON OUR BEHALF IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL IN AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
What is Personal Information?
“Personal Information” is any information or combination of information that identifies a discrete individual, or by which a discrete individual’s identity could be deduced and includes the individual’s name and personal contact information, but does not include business contact information.
Information We Collect and How We Use It
Personal Information – We may collect such Personal Information as your name, personal contact information (such a mailing or email address), résumé/CV and Utility account and billing information, and may use this Personal Information for the following purposes:
- Communicating with you concerning our products and Services;
- Responding to questions or requests you submit;
- Providing and improving our Services to you, including Services we provide to you in conjunction with your Utility;
- Analyzing and optimizing the Website;
- Meeting legal and regulatory requirements;
- Establishing, managing and terminating the employment relationship with our employees; and
- Notifying you about changes to our Services and sending you offerings of new products and services.
Non-Personal Information – Cookies, Beacons and Tracking
When you access or use the Website or view promotional e-mails that we send you, we (or a third party provider) may use “ cookies” and other technologies such as pixel tags, locally shared objects, clear GIFs and web beacons, to track what you view and interact with. Pulse Energy treats information collected by cookies and similar technologies as non-Personal Information.
A “cookie” is a small bit of record-keeping information that is sent to your computer. The cookies that we use do not include Personal Information and may be used to: (a) help you navigate around the Website, (b) monitor how many people are using the Website, and (c) store your preferences and track trends.
Most browsers are initially set up to accept cookies, but you can disable cookies or set your browser to indicate when a cookie is being sent. However, disabling cookies may affect your ability to access the Website.
To improve our site, we also use Google Analytics and have implemented a tracking code to support Display Advertising. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Pulse Energy’s servers may log non-Personal Information about your use of the Website, such as: (a) your search activity, pages viewed, the date and time of activity; and (b) any information provided by your computer or mobile device in connection with your use of the Website, such as your browser type, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
Trusted Partners and Contractors
Pulse Energy may use and disclose to its affiliated companies, contractors or other trusted businesses or persons the collected non-Personal Information for the purpose of auditing, researching and analyzing usage of the Website, ensuring the technical functionality of the Website and further developing the Website and other Pulse Energy products.
Your Choices for Personal Information Collection and Use
We only collect Personal Information that you provide to us, either directly, when using certain features of the Website (such as registering with us, signing up to receive newsletters etc.) or from your Utility or third parties that provide services for us in connection with the Website or Services. Unless you otherwise inform us, by providing us with your Personal Information you consent to our collection of your Personal Information and our use and disclosure of your Personal Information in accordance with this Policy.
We will not collect or use Personal Information for purposes other than those described in this Policy unless we have obtained your prior consent. If we propose to use Personal Information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes.
You can decline to submit Personal Information or withdraw your consent (such as by unsubscribing to our newsletters) at any time, in which case Pulse Energy may not be able to provide all or some of the Services to you.
We only disclose Personal Information to other entitles (e.g., Utilities) outside of Pulse Energy in the following limited circumstances:
- We have your consent (we require opt-in consent for the sharing of any sensitive Personal Information) – you acknowledge that Pulse Energy does not control or have responsibility for the manner in which such third parties use or further disclose your Personal Information;
- To our subsidiaries and affiliated companies;
- To third party businesses or persons for the purpose of processing Personal Information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures;
- We disclose certain Personal Information to Google Analytics to help us analyze the use of the Website;
- We have a good faith belief that access, use or disclosure of Personal Information is reasonably necessary to (a) resolve disputes, investigate problems, or enforce our Terms of Service; (b) satisfy any applicable law, regulation, legal process or enforceable governmental request, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of, Pulse Energy, its users or the public;
- As required or permitted by law; or
Third Party Privacy Policies
Pulse Energy may make available links through the careers portal, advertisements, hyperlinks or otherwise enable you to access third party products or services from the Website. While using such products or services, you are using products or services that are not affiliated with or controlled by us. Pulse Energy is not responsible for those people or companies, the content of their products or services, the use of information you provide to them, or any products or services they may offer. Providing links or otherwise enabling access to third party products or services does not constitute sponsorship of, or affiliation with those people or companies. You recognize and agree that Pulse Energy is not liable for a third party’s use of your Personal Information and you should review the privacy policies of these third parties.
We follow generally accepted industry standards to protect the Personal Information submitted to us against unauthorized access or disclosure.
We restrict access to Personal Information to Pulse Energy employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
We will make reasonable efforts to ensure that Personal Information in our control is accurate and complete.
We will retain Personal Information only as long as necessary to fulfil the purposes stated above, as required for legal or business purposes or as required or permitted by law, including any contractual obligations to our Utility customers. Subsequently, we will destroy, erase, or make anonymous such information. However, we will retain for at least one year Personal Information that has been used to make a decision about a client, customer or employee. When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.
Accessing and Updating Personal Information
You may request access and/or corrections to your Personal Information. We will make good faith efforts to provide you with access to your Personal Information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required or permitted to be retained by law or for legitimate business purposes.
If we reject your request for a correction, we will make a notation of such request and rejection on your file or Personal Information. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or would jeopardize the privacy of others.
Director of Regulatory Compliance
Phone #: (617) 692-2446
One Marina Park Drive
Boston, MA 02210
California Privacy Notice
California Privacy Notice, Effective 1/14/15
California Privacy Notice, Effective 11/14/13